At LoafLuxe Shop, we craft our heels with precision and care, and we extend that same dedication to ensuring your complete satisfaction. Should our luxury footwear not meet your expectations, our returns process is designed with the same elegance as our signature court heels.

Our Return Promise

We accept returns within 15 days of delivery for most items, provided they are in their original condition – unworn, undamaged, and with all protective packaging intact. Like the perfect fit of our 6″ block heels, we aim to make this process seamless.

Please Note: For hygiene reasons, our barely-there heels and embellished items with delicate diamanté details cannot be returned unless faulty. All sales of clearance items are final.

The Return Process

  1. Initiate Your Return: Email our concierge team at [email protected] within 15 days of receiving your order. Use our template below for prompt service.
  2. Wait for Authorization: Our team will respond within 2 business days with return instructions and a prepaid shipping label (for US returns).
  3. Package Securely: Return items in their original packaging, wrapped with the same care as our artisan shoemakers.
  4. Ship Your Return: Use the provided label or ship to:
    LoafLuxe Shop Returns
    2634 Ashford Drive
    Laurel, MD 20707
    USA

Exchange Process

For exchanges (subject to availability), simply indicate your desired alternative in your return request. We’ll process your exchange with the same attention to detail as our personal shopping service.

Refund Timeline

Once we receive and inspect your return:

  • Credit Card/PayPal: Refunds process within 3-5 business days (additional 3-5 days for your bank to post)
  • Original Payment Method: Funds return to your Visa, MasterCard, JCB, or PayPal account
  • Shipping Costs: Original shipping fees are non-refundable (except for faulty items)

International Returns

For our global clientele (excluding select Asian regions), return shipping costs are the customer’s responsibility. Refunds will be issued in USD. Duties/taxes are non-refundable.

Return Request Template

Subject: Return Request for Order #[Your Order Number]

Dear LoafLuxe Concierge,

I would like to request a return/exchange for my recent order (#[Your Order Number]). Below are the details:

Item(s) to Return: [Product Name, Size, Color]
Reason for Return: [Please specify: Size, Style, etc.]
Preferred Resolution: [Refund / Exchange for (specify alternative)]

Please advise next steps at your earliest convenience.

Sincerely,
[Your Full Name]
[Your Email Address]
[Your Contact Number]

Questions?

Our customer service team moves with the precision of a court heel on marble floors. Contact us at [email protected] for any assistance.

Because true luxury isn’t just what you wear—it’s knowing every detail is handled with care.