FAQ

Our curated collection focuses on sophisticated women’s footwear including:

• 4″ and 6″ heels for every occasion
• Specialty styles like barely-there, block, bow, and diamanté heels
• Court heels for professional elegance
• Ankle boots for transitional seasons
• Complementary accessories including bags and clutches

Each pair is crafted with the same attention to detail that defines the LoafLuxe experience.

We recommend consulting our detailed size guide (available on each product page) which includes measurements in US, UK, and EU sizes. For styles with unique fits (like our barely-there collection), we provide specific wearing recommendations. When in doubt between sizes, we suggest sizing up for comfort.

While we prioritize both style and comfort—particularly in our block heel and court collections—we recommend gradually breaking in new heels and using protective pads for extended wear. Our diamanté and embellished styles are designed more for special occasions than daily use.

We accept all major credit cards (Visa, MasterCard, JCB) and PayPal for secure, hassle-free transactions. All payments are processed through our encrypted checkout system.

Absolutely. We use industry-standard SSL encryption for all transactions and never store your full payment details on our servers. For added security, we recommend PayPal’s protected payment option.

To maintain our speedy processing time (1-2 business days), order modifications must be requested within 2 hours of placement. Please contact [email protected] immediately with your order number and requested changes.

We deliver worldwide to fashion-forward women everywhere, excluding select remote areas in Asia and certain locations. Whether you’re in New York, Paris, or Sydney, we’ll bring LoafLuxe sophistication to your doorstep.

We offer two elegant delivery solutions:

• Standard Shipping ($12.95): Premium service via DHL/FedEx (10-15 business days after processing)
• Complimentary Free Shipping: For orders over $50 via EMS (15-25 business days after processing)

All orders receive 1-2 business days of careful processing before dispatch.

You’ll receive a tracking number via email as soon as your package begins its journey. For DHL/FedEx shipments, you can track directly on their websites. EMS tracking is available through your local postal service.

While we carefully estimate delivery windows, occasional delays may occur with international shipping. If your package exceeds the maximum delivery estimate by 5 business days, please contact our customer service team for assistance.

We offer a 15-day return window from the date of delivery. Items must be unworn, in original packaging with all tags attached. Like our barely-there heels, our return process is designed to be invisible—simply contact us to initiate your return.

For hygiene reasons, we cannot accept returns on bodysuits or any worn items. Final sale items (clearly marked) are also excluded from returns.

Once we receive your return, please allow 5-7 business days for inspection and processing. Refunds will be issued to your original payment method. International refunds may take additional time to appear in your account.

We currently process exchanges by having you return the original item and place a new order. This ensures you receive fresh stock without additional waiting time. During seasonal sales, we’re happy to place your exchange item on hold while awaiting your return.

Our team moves with the grace of our court heels. Email us at [email protected] for prompt assistance with any inquiries. For fastest service, please include your order number in all correspondence.

Our customer service operates Monday-Friday, 9AM-5PM EST. While we may occasionally respond to weekend inquiries, official responses will resume the next business day.

Our headquarters is located at 2634 Ashford Drive, Laurel, US 20707. Please note this is an administrative office only and not open for public visits or returns.